This Privacy Notice ("Privacy Notice") explains how your Personal Data is collected, used, disclosed, processed or otherwise handled by us when you access and use this website or submit a complain through our Speak Up channel ("Website").
Throughout this Privacy Notice, “MHH” refers to MiCare Healthtech Holdings (Pte. Ltd.) (also referred to as "we", "our" or "us").
We are committed to complying with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable privacy laws and regulations.
By using our Website or providing your Personal Data, you acknowledge that you have read, understood, and agree to this Privacy Notice. If you do not agree, please do not use this Website or provide any Personal Data to us. If you do not agree to be bound by this Privacy Notice, you should not access or use our Website or provide any Personal Data to us through the Website.
Definitions
In this Privacy Notice, the following words and expressions shall have the following meanings:
"PDPA" means the Personal Data Protection Act 2012 of Singapore, including all amendments thereto and subsidiary legislation enacted thereunder, whether now or in the future.
"Personal Data" means data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which a party has or is likely to have access.
"Process", in relation to Personal Data, means the carrying out of any operation or set of operations in relation to the Personal Data, including without limitation to recording, holding, organizing, adapting, altering, modifying, retrieving, combining, transmitting, erasing or destroying, and "Process" shall be construed accordingly.
How is Personal Data collected?
When you access or use our Website, your Personal Data may be collected in the following ways:
(a) Direct Interactions
(b) Automated Technologies
Personal Data that we may collect
(a) Contact information, such as your name, address, phone number, and email address.
(b) Device information and other unique identifiers, including device identifier IP address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
(c) Internet or other network activity, including browsing or search history and information regarding your interactions with our Website.
How do we use your Personal Data?
You agree and consent to us collecting, using, Processing, and disclosing your Personal Data for the following purposes:
Who do we disclose your Personal Data to?
You agree and consent that your Personal Data may be used, disclosed, processed and/or transferred to our related corporations and affiliates within the MHH group, third party service providers (including professional advisers), governmental authorities and other relevant third parties, in accordance with the purposes for which we use your Personal Data.
We may also share your Personal Data with any third party in connection with (i) the sale of any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets; (ii) the acquisition of us or substantially all of our assets by a third party, in which case personal data held by us about you will be one of the transferred assets; or (iii) a reorganization, dissolution or other sale or transfer of title.
We may also use, disclose or Process your Personal Data where permitted under applicable exceptions under the PDPA.
Where we store your Personal Data
The Personal Data that we collect from you may be transferred to, maintained, accessed, and stored at, a destination outside the country where you are located. It may also be Processed by staff operating outside the country where you are located or by one of our service providers. By submitting your Personal Data or using this Website, you agree to this transfer, storing and Processing.
Where Personal Data is transferred by us to any third parties outside of Singapore, we will ensure that such transfers are compliant with the requirements under the PDPA, such as by making sure that overseas recipients are bound by legally enforceable obligations to provide a standard of protection to the Personal Data so transferred that is comparable to the protection under the PDPA.
Retention
We will retain your Personal Data only for as long as it is necessary for the purposes it has been collected. We will cease to retain such Personal Data, or remove the means by which the Personal Data can be associated with you, when it is no longer necessary for the purposes it has been collected or permitted to be used or Processed.
Cookies and tracking technology
We use cookies and tracking technologies to improve user experience and analyze Website activity. You can disable cookies via your browser settings, but some Website features may not function properly.
For more details, visit: www.allaboutcookies.org.
Third party websites and social media
Our Website may contain third-party links (e.g., social media, partner websites). These third parties have their own privacy policies, and we are not responsible for their content or data handling practices.
Protection
We implement reasonable security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data, including:
While we strive to protect your Personal Data, we cannot guarantee absolute security due to the inherent risks of internet transmission.
Accuracy
Where you provide your Personal Data to us, you should ensure that such Personal Data is accurate. You should also review your Personal Data from time to time and let us know if there are changes to your Personal Data or update your Personal Data through functions or tools made available for this purpose, or alternatively, by making a correction request to the Data Protection Officer.
Rights in relation to Personal Data
Your rights in relation to Personal Data collected by MHH may vary depending on where you are located. If you are located in Singapore, you have the right under the PDPA to withdraw consent, request access to, and/or correction of your Personal Data which MHH holds. Please note that: (1) where MHH is permitted or required to collect, use, disclose or Process Personal Data under applicable laws, withdrawing your consent does not affect our right to continue to do so, and (2) upon withdrawing your consent, MHH may be unable to continue providing certain services to you.
All requests or enquiries should be directed to the Data Protection Officer at privacyofficer@micarehealthtech.com. We will respond to your requests within a reasonable time. If we are unable to respond to your request within 30 days after receipt, we will inform you in writing of the time by which we will be able to respond to your request, within 30 days after receipt of your request. To the extent permitted by the PDPA, we may also charge you a reasonable fee for the handling and processing of your requests to access your Personal Data. If so, we will provide you with a written estimate of the fee. To the extent permitted by the PDPA, please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Updates
We may update this Privacy Notice from time to time without prior notice by posting a new version on our Website. Your access to or use of our Website after this Privacy Notice is updated shall constitute your acceptance of the updated Privacy Notice.
This Privacy Notice is dated 7 May 2025.